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in Edible Ink by
I just got my brand new printer/ ink combo and the yellow cartridge is not registering. I've read the troubleshooting, tried to take it out and reposition it, but nothing is working.

1 Answer

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by (6k points)
Would need more info on it as what printer model is it? and if  you see any damage on that particular cartridge.

For now, I can suggest

-Try reinstalling the cartridge after cleaning the contacts/Chip on the cartridge with a lint free cloth.

-make sure the contact points in the cartridge slot inside the printer is clean with no particles or debris.

If still only the yellow cartridge as you mentioned is not working with rest all others working fine,Please email at support with more details and any relevant pics for an approval on the replacement to be sent.
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