You can try reset the printer by following the following procedures. If they dont work, please email us at support@inkedibles.com for support:
Option 1:
1) Remove all cartridges, and with the cartridges out of the printer, turn off the printer then turn it back on
2) Now install your cartridges
3) Over-ride any warnings about low or out of ink levels or warnings about using non original (OEM) cartridges, etc. by pressing “OK” or “IGNORE” or “NEXT” to any such warnings
4) Then without turning off the printer using the on/off switch, simply unplug it - this will cut off all power and force the printer to reboot when you plug it in again.
5) Plug in your printer, give it a moment to reboot, & then again override any other warnings, if any
Option 2 (if Option 1 does not work):
1) Remove all cartridges, and with the cartridges out of the printer, turn off the printer then turn it back on
2) Now install just the black cartridge and close the lid of the printer. Follow any on-printer prompts and press “OK” or “IGNORE” or “NEXT” to any warnings. Your printer should fail to recognize the color cartridge(s).
3) Open the lid of the printer and insert the next cartridge. Close the lid and follow all prompts.
4) Repeat the process until all cartridges are installed.