Please refer to this article below and let us know if the issue still persists- http://support.inkedibles.com/?qa=552/cake-pro-quatro-is-out-of-paper&show=953#c953
caution: Do not touch the copper-colored contacts or ink nozzles with your fingers. Doing so can result in ink failure, and bad electrical connections.
For better assistance,Please Email us with your order# and more details like pics and videos etc